How Virtual Assistants Are Helping Healthcare Industry Deal with the Challenges of the New Normal

Amidst the pandemic that has shut down countries around the world, technologies like Artificial Intelligence (AI), Virtual Health Assistants (VHA), Blockchain, etc. have become our ammunition to fight this novel virus. More companies and start-ups are looking into innovative solutions, such as virtual health assistants, to help flatten the curve. Indeed, VHAs are playing a crucial role in easing the challenges faced by the healthcare industry.

Before now, the healthcare industry has somehow managed using outdated technology and processes. However, with the rapid spread of the virus, challenges of overburdened healthcare systems have come to the forefront. However, with these virtual assistants and chatbots, we are witnessing a re-assessment of past delivery modalities and adaptations to the “new normal.”

What is a Virtual Health Assistant (VHA)?

Within the healthcare industry, virtual health assistants are primarily used for the improvement of clinical workflows. It is also used to help healthcare professionals handle low-value admin tasks, like access to patients’ records, delivering therapy guidelines, medications, and general information to patients. And generally, providing non-clinical guidance more effectively so healthcare professionals can focus on their core tasks.

Here are other ways the virtual assistants are helping the health industry cope with the challenges of this pandemic.

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